Case study: Service technician app - efficient order management on all devices
Challenge: Optimizing order management for service technicians
In the area of service services, the existing system for order management for technicians was inadequate and not designed for mobile use. Technicians had difficulty managing orders efficiently, updating status, and recording hours, particularly when working on-site. The challenge was to develop a solution that would enable technicians to manage orders in real time and synchronize data both online and offline. The new app had to be connected to a CRM system in order to seamlessly integrate order data and technician information.
Solution: Development of a service technician app with cross-platform functionality
The solution was to develop a cross-platform app with Flutterto ensure a consistent user experience across Android and iOS. The app allows technicians to manage their scheduled orders, update the status of the order (New, In Progress, Completed) and record the hours worked directly on site — even offline. As soon as an Internet connection is restored, the data is automatically synchronized with the central CRM system.
Technologies in use
- Flutter: For developing a cross-platform mobile app that works on both Android and iOS devices.
- Node.js REST service: The RESTful API service ensures reliable communication between the app and the central CRM system.
- Connection to CRM system: The app synchronizes all order data, status updates and recorded hours directly with the existing CRM system.
Features of the service technician app
- Order management: Technicians can view scheduled orders, set the status (New, In Progress, Completed) and record the hours spent.
- Offline functionality: Even without an Internet connection, orders can be managed and hours recorded. As soon as the connection is restored, all data is automatically synchronized.
- Cross-platform compatibility: The app runs on both Android and iOS devices and provides a consistent user experience.
- Seamless CRM integration: All collected data is automatically transferred to the CRM system, which ensures efficient tracking and management of orders.
- User-friendly interface: Thanks to Flutter development, the app is intuitive and easy to use.
Results: Increasing efficiency and flexibility
The collaboration resulted in an app that helps technicians complete their tasks faster and more efficiently. The seamless integration into the CRM system and offline functionality made it possible to optimize the entire order management process:
- efficiency: Technicians can manage orders faster and update status in real time.
- Flexibility: The offline functionality ensures that technicians can work efficiently even when reception is poor or in remote areas.
- Reliability: Through synchronization with the central CRM system, all data is transferred reliably and in real time.
Conclusion: The perfect solution for service technicians
With the development of the service technician app, the company has received an efficient and flexible solution that meets the requirements of modern service processes. Thanks to the cross-platform app and integration into the existing CRM system, technicians were able to optimize their orders, simplify administration and efficiently record the hours worked. The result: an increase in productivity and higher customer satisfaction.
